Overview
At Fillys Home Spa, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help. This policy outlines how refunds, exchanges, and returns are handled for all sauna products and accessories purchased through our website. Please read the following carefully to ensure a smooth experience.
Refunds
To be eligible for a refund, items must be unused, in the same condition that you received them, and in their original packaging.
Refund requests must be submitted within 30 days of receiving your order.
Once your return is received and inspected, we will notify you via email whether your refund has been approved.
If approved, a refund will be processed to your original method of payment. Please allow 5–10 business days for the refund to appear on your statement.
Non-refundable items include:
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Gift cards
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Downloadable digital products
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Items marked as final sale
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Products that show signs of use, wear, or damage not caused by shipping
Exchanges
We only replace items if they are defective, damaged, or arrive with missing components. If you need to exchange a product for the same item, please contact us first so we can guide you through the return process.
Exchanges for different product variations (size, model, or color) may be accepted depending on stock availability. Additional shipping fees may apply.
Gifts
If the item was marked as a gift at checkout and shipped directly to you, you may receive a gift credit for the value of your return.
If the item was not marked as a gift or the order was shipped to the purchaser, the refund will be issued to the original buyer.
Shipping returns
If the item was marked as a gift at checkout and shipped directly to you, you may receive a gift credit for the value of your return.
If the item was not marked as a gift or the order was shipped to the purchaser, the refund will be issued to the original buyer.
Need help?
If you have any questions about refunds, exchanges, or returns, we’re here to help!
Email: support@fillyshomespa.com
